Investor Grievance Redressal Process (Including a Persons with Disabilities)
We welcome feedback from our clients, as it helps us continuously improve the quality of our products and services.
Clients may submit their feedback, concerns, or complaints through any of the following channels:
In Person / Written Communication
The Investment Adviser
C/517, Avior Corporate Park,
L.B.S. Marg, Mulund (West),
Mumbai – 400 080.
Website: www.manekfinancial.com
Telephone: 9004936663
Email: customercare@manekfinancial.com
- First Level – Investment Advisers Department
If a client is dissatisfied with the services provided and wishes to lodge a complaint, the client is requested to first approach the authorised representative / Investment Adviser from the Investment Advisers Department. The concerned representative will review the complaint and endeavour to resolve it on a besteffort basis within seven working days, wherever reasonably possible.
For complaints received through email, we may respond in writing, by email, or by telephone, depending on the nature of the complaint.
To enable us to investigate and resolve the complaint effectively, the client is requested to provide the following:
1. Name and address;
2. A clear description of the concern or complaint;
3. Details of the resolution sought;
4. Copies of relevant documents or supporting information; and
5. A daytime telephone number and/or email address for further communication - Second Level – Escalation to the Director
If the client is not satisfied with the response or handling of the complaint by the authorised
representative / Investment Adviser, the client may escalate the matter to:
Sonesh Dedhia- Director of Manek Financial Advisors Pvt Ltd
Email: sonesh.dedhia@manekfinancial.com
The client should provide complete details of the complaint and the response received at the
first level, wherever applicable. The matter will be reviewed, and efforts will be made to address
the client’s concerns at the earliest. - Escalation to SEBI – SCORES
If the client remains dissatisfied with the resolution provided, the client may approach the
Securities and Exchange Board of India (SEBI) through the SCORES (SEBI Complaint Redress
System) platform, subject to the applicable regulatory process.
SCORES Portal:
Scores Home – scores.sebi.gov.in - Online Dispute Resolution (ODR)
If the client remains dissatisfied, the client may also access the Online Dispute Resolution (ODR)
Portal, as applicable, for resolution of disputes arising in the Indian securities market. The ODR
mechanism provides for online resolution of disputes through processes such as conciliation
and, where applicable, arbitration.
ODR Portal: https://smartodr.in/ - Accessibility-Related Grievances
Any accessibility-related grievance concerning our services, communication, documents, digital
platforms, or other client-facing facilities may be raised through the contact details provided above. Such grievances will be acknowledged within two working days and resolved within seven working days, wherever reasonably possible. If additional time is required, the client will be informed accordingly.